Washing Hands & Hand Sanitizer

• All hotel employees are rigorously trained to wash their hands as frequently as possible. Constant hands sanitization is also encouraged (medical-grade sanitizer is recommended and provided) 
• Contactless hands sanitizer dispensers are provided throughout the hotel. These
  dispensers are placed at key guest/employee entrances and contact areas such as;
  
  • The lobby 
  • The Reception 
  • All employee entrances
  • All restaurant entrances
  • Common meeting spaces
  • Elevator landings
  • Swimming pool and exercise areas

Safety Reminders

• Public use of masks, and social distancing reminders are visibly and clearly placed in the lobby and other prominent public areas. 
• Reminders are also placed in employee lockers, washrooms, cafeteria, and other areas frequented by our staff. Protocol banners and signages are carefully and visibly placed which include proper guidelines to remind our staff the correct ways to wear, handle and dispose of masks, use gloves, wash hands, and avoid touching their faces. 

Staff Health Concerns

• Employees exhibiting symptoms of COVID-19 will be asked to stay home.
• If a staff member notices a co-worker/guest showing any symptoms, he/she is directed to immediately report to his supervisor/manager.
• Physical temperature checks of all employees shall be carried out on daily basis by using non-contact IR – Infrared digital thermometer. 
• Foot pull hands-free door opener is installed in pubic bathroom doors.
• Contactless handling of Cash, ID cards, credit cards, room keys. 

Case Notification

• Confirmed cases of COVID-19 shall immediately be reported to the management for further action and implementation of the health and Government regulations. 

Employee’s Responsibilities 

• Our staff is constantly receiving comprehensive training, news, and updated procedures, especially those with frequent guest contact. These include The Front Desk, Housekeeping, Food & Beverage, Public Areas, Security, Valet/Door/Bell Services, and Maintenance/Engineering. 

Cleaning Products & Protocols 

• The cleaning products we use include disinfectants which are strongly recommended and of the highest quality available. 

Public Spaces and Communal Areas 

• Cleaning and disinfecting is frequent (multiple times per day), especially in the following areas;
  front desk, check-in counters, bell desk, elevators and elevator buttons, door handles, public bathrooms, vending machines, ice machines, room keys and locks, ATMs,and stair handrails, gym equipment, pool seating and surrounding areas, dining surfaces and all seating areas. 

Guest Rooms

• To assure the extra measure of guest satisfaction “Safe Stay Room Seal” is placed on room doors to indicate that the room has not been accessed since being thoroughly cleaned.
• Disinfecting protocols will require in-depth cleaning of all items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, telephones, in-room control panels, light switches, temperature control panels, luggage racks and floor. 
• The in-room paper amenities is reduced. Traditional hotel directory is replaced with digital hotel directory on TV channel.

Laundry 

• Linens, towels and laundry will be washed adhering to the highest standards of cleanliness. Dirty linen shall be bagged separately in the guest room while being transported to the laundry. 

Hotel Guest Elevators 

• Button panels are disinfected at regular intervals throughout the day. 

Shared Equipment 

• Shared tools and equipment are disinfected after each shift or transfer to a different staff member. 

Room Recovery Protocol 

• In the event of a COVID-19 case, the affected guest room shall be removed from service and quarantined. The guest room will not be returned to service until undergoing an enhanced cleaning and disinfestation process. 

Food & Beverage 

• Food and beverage, as well as buffet services shall reduce in-person contact with guests.We have also minimized dining items for increased sanitation.
  Buffet service shall be limited, it should be served by an attendant wearing personal protection equipment (PPE), and utensils should be washed and changed more frequently. 
• Protection screens have been placed on all food items to prevent germs, bacterias, and viruses.
• Minimal items are placed on guest tables to allow for effective disinfection between guests. 

Physical Distancing & Queuing

• Guests will be asked to practice physical distancing by standing at least 6 feet
  away from other groups.
• Reception, lobby, and other common areas where guests or staff queue up are clearly marked for appropriate physical distancing.
• Where ever possible, one-way guest passages with clearly marked entrances and exits will be encouraged.
• Lobby furniture and other public seating areas have been reconfigured to promote social distancing. 

Guest Rooms 

• In anticipation of guests concerns, housekeeping shall not enter a room during a stay period unless specifically requested, or approved by the guest.
• Housekeeping will maintain the practice of cleaning and disinfecting rooms thoroughly following check-out. 

Meeting and Convention Spaces

• Meeting and banquet arrangements have been set up for social distancing between guests. A minimum of 6 ft distance between seating is now practiced. 

Front Desk, Concierge, and Parking Services 

• Front desk attendants will practice social distancing, including utilizing every other workstations to ensure a separation of 6 feet whenever possible.
• Queue separators are placed in the lobby, and other places.
• Our staff will minimize contact with guests when receiving payments.
• Self-parking options will be emphasized and encouraged. 
• Van and shuttle services will be limited, and go through constant and rigorous disinfecting.

COVID-19 Training

• Training and implementation of safety protocols and preventive procedures against COVID-19 for employees with frequent guest contact mainly Front-Desk, Housekeeping, Food and Beverage, Security, Concierge Services, Maintenance/Engineering and all Public Area Departments.

We follow above procedures seriously. The health and safety of our guests and employees is our priority.